Telephone Courtesy & Customer Service

A Manual for Health Care Specialists by Klaus Hilgers

Telephone courtesy is very often a point that needs improvement in a health care practice. This manual will help teach your staff the basics of telephone courtesy and customer service. It was written specifically for the health care practitioner to be able to groove in new people on exactly how to answer the phones and handle patients. It can also help smooth out the rough spots in the way any of your veteran staff handle telephone calls or your patients.

Many tips and tons of practical advice from a consultant who has helped many staff learn these basic rules and procedures, in seminars all over the world.

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